Product Privacy Policy

Information We Collect

When you purchase and register Nexjipo running products, we collect the following information:

Personal information: name, email address, shipping address, phone number, and payment details
Product registration information: product serial numbers, purchase date, and store location
Product usage data: performance metrics, usage frequency, and battery life (for electronic products)
Product feedback: reviews, ratings, and feature requests you provide
Technical information: device information when you use our product companion apps or website

Smart Running Product Data

For our electronic running products (such as performance trackers and smart insoles), we may collect additional data with your consent, including stride length, foot strike pattern, and running metrics that help optimize product performance and provide you with insights.

How We Use Product Information

We use your information for the following product-related purposes:

Processing and fulfilling your product orders
Registering your products and validating warranty coverage
Providing product support and troubleshooting assistance
Sending important product updates, recall notices, and safety information
Improving our products through research and development
Personalizing product features and recommendations
Managing product returns, exchanges, and repairs

With your explicit consent, we may also:

Send you promotional information about new or related products
Use anonymized performance data to develop next-generation running products
Analyze usage patterns to enhance product features and durability

Product Data Security

Protecting your product information is our priority. We implement comprehensive security measures:

Encryption of all personal and payment information
Secure product registration database with restricted access
Regular security audits of our product platforms
Employee training on handling customer product information
Secure data transmission for all smart product features

Data Retention

We retain your product information for as long as necessary to fulfill the purposes outlined in this policy, including warranty support, product updates, and legal requirements. You may request deletion of your product registration data at any time, subject to our legitimate business needs and legal obligations.

Sharing Product Information

We may share your product information with:

Shipping partners to deliver your products
Payment processors to complete transactions
Service providers who help with product warranty and repair services
Technology partners who help develop and maintain our product apps and firmware

We do not sell your personal information to third parties. Any third-party service providers who help us with product delivery, support, or maintenance are required to maintain confidentiality and cannot use your information for their own purposes.

Product Analytics

We use aggregated, anonymized product usage data to improve product design, materials, and durability. This analytics information cannot be used to identify individual customers and helps us develop better running products for all users.

Your Product Privacy Choices

You have several rights regarding your product information:

Access your product registration details and purchase history
Update or correct inaccurate product information
Request deletion of your product registration (subject to warranty requirements)
Opt out of product marketing communications
Disable data collection features on smart products
Export your product data in a portable format

To exercise these rights or manage your product privacy preferences, you can:

Log in to your product account at nexjipo.store/account
Use the privacy settings in our product companion apps
Contact our Product Privacy Team at product-privacy@nexjipo.store

Updates to This Product Privacy Policy

We may update this Product Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will:

Post the updated policy on our website with a new effective date
Notify registered product owners via email
Provide in-app notifications for users of our product companion apps

We encourage you to review this policy periodically to stay informed about how we protect your product information.

Product Privacy Policy